Terms of Use

Please read these terms and conditions carefully before using our services.

Welcome to AirWish! These Terms of Use ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, placing an order, or communicating with us, you agree to be bound by these Terms. If you do not agree to all of these Terms, please do not use our services.

1. General Conditions

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of our service, violate any laws in your jurisdiction.

2. Handcrafted Products and Custom Orders

Nature of Handcrafted Items: All our products are meticulously handmade. Due to the nature of handcrafted items, slight variations in color, size, texture, and design may occur compared to the samples, mockups, or photographs shown on our website. We believe these minor imperfections and variations add to the unique charm of each item.

Custom Orders: We will make every effort to fulfill custom requests exactly as communicated. However, artistic interpretation may be applied to ensure the final product meets our quality standards. Once a custom order has begun production, structural changes to the design cannot be accommodated without additional fees.

3. Pricing and Payments

All prices are listed in Sri Lankan Rupees (LKR) unless otherwise stated. We reserve the right to change our prices at any time without prior notice.

We accept secure online card payments, direct bank transfers, and Cash on Delivery (COD) for select locations. For custom orders, full payment or a non-refundable deposit may be required before production begins.

4. Shipping and Delivery

Timelines: Standard preparation takes about 2 to 5 business days, depending on the complexity of the item. Delivery within Colombo typically takes 1-2 days post-dispatch, while island-wide delivery may take 3-5 days.

Delays and Liability: While we strive to meet all delivery estimates, AirWish is not liable for delays caused by third-party courier services, severe weather, or unforeseen circumstances. The risk of loss and title for items pass to you upon our delivery to the carrier.

5. Returns, Refunds, and Cancellations

Custom Items: Because our items are personalized and made-to-order, we generally do not accept returns, exchanges, or issue refunds once production has started or the item has been delivered.

Damaged Items: In the rare event that an item arrives damaged due to transit, you must contact us within 24 hours of receiving the package, providing clear photographic evidence of the damage and the packaging. We will review the case and, at our discretion, offer a repair, replacement, or store credit.

Cancellations: Order cancellations must be made within 12 hours of placing the order. If production of your custom item has already commenced, the order cannot be canceled.

6. Intellectual Property

All content on this website, including but not limited to designs, text, graphics, logos, images, and product concepts, is the exclusive property of AirWish. You may not reproduce, duplicate, copy, sell, or exploit any portion of our service or designs without our express written permission.

7. User Feedback and Submissions

If you send us specific submissions (e.g., photos of received products, reviews, or design ideas), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use them in any medium for promotional purposes, unless you explicitly request otherwise.

8. Limitation of Liability

In no case shall AirWish, our directors, employees, affiliates, agents, or suppliers be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of any of our services or products, including but not limited to, errors in content, loss of data, or damage incurred as a result of the use of our products.

9. Governing Law

These Terms of Use and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Sri Lanka.

10. Changes to Terms of Use

You can review the most current version of the Terms of Use at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

11. Contact Information

Questions about the Terms of Use should be sent to us via our contact page or through our official WhatsApp and email channels provided on the website.

Last updated: August 2026